Privacy Policy
Zen Stay Property is committed to the privacy and confidentiality of your information. This Privacy Policy describes our current policies and practices regarding our use of personal information.
Please take your time to read this Privacy Policy carefully.
Purpose
The purpose of this privacy policy (this "Privacy Policy") is to inform users of our Site of the following:
The personal data we will collect
Use of collected data
Who has access to the data collected
The rights of Site users
The Site's cookie policy.
This Privacy Policy applies in addition to the terms and conditions of our Site.
Privacy policy
This privacy policy applies between you, the User of this Website and Zen Stay Property Trading Limited, the owner and provider of this Website. We take the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website. This privacy policy should be read alongside and in addition to our Terms and Conditions, which can be found
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Please read this privacy policy carefully.
Consent
By using our Site users agree that they consent to:
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The conditions set out in this Privacy Policy.
When the legal basis for us processing your personal data is that you have provided your consent to that processing, you may withdraw your consent at any time. If you withdraw your consent, it will not make processing which we completed before you withdrew your consent unlawful.
You can withdraw your consent by Contacting the Data Protection Officer.
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Legal Basis for Processing
We collect and process personal data about users in the EU only when we have a legal basis for doing so under Article 6 of the GDPR.
We rely on the following legal basis to collect and process the personal data of users in the EU:
Users have provided their consent to the processing of their data for one or more specific purposes.
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Personal Data We Collect
We only collect data that helps us achieve the purpose set out in this Privacy Policy. We will not collect any additional data beyond the data listed below without notifying you first.
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Data Collected Automatically
When you visit and use our Site, we may automatically collect and store the following information:
Location and Content viewed.
Data Collected in a Non-Automatic Way
We may also collect the following data when you perform certain functions on our Site:
First and last name;
Email address; and
Phone number.
This data may be collected using the following methods:
Enquiries form & Booking form
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How We Use Personal Data
Data collected on our Site will only be used for the purposes specified in this Privacy Policy or indicated on the relevant pages of our Site. We will not use your data beyond what we disclose in this Privacy Policy.
The data we collect automatically is used for the following purposes:
Statistics.
The data we collect when the user performs certain functions may be used for the following purposes:
Communication.
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Who We Share Personal Data With:
Employees. We may disclose user data to any member of our organisation who reasonably needs access to user data to achieve the purposes set out in this Privacy Policy.
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Other Disclosures
We will not sell or share your data with other third parties, except in the following cases:
If the law requires it.
If it is required for any legal proceeding.
To prove or protect our legal rights; and
To buyers or potential buyers of this company in the event that we seek to sell the company. If you follow hyperlinks from our Site to another Site, please note that we are not responsible for and have no control over their privacy policies and practices.
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How Long We Store Personal Data
User data will be stored until the purpose the data was collected for has been achieved. You will be notified if your data is kept for longer than this period.
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How We Protect Your Personal Data
In order to protect your security, we use the strongest available browser encryption and store all of our data on servers in secure facilities. All data is only accessible to our employees. Our employees are bound by strict confidentiality agreements and a breach of this agreement would result in the employee's termination.
While we take all reasonable precautions to ensure that user data is secure and that users are protected, there always remains the risk of harm. The Internet as a whole can be insecure at times and therefore we are unable to guarantee the security of user data beyond what is reasonably practical.
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Your Rights as a User
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Under the GDPR, you have the following rights:
Right to be informed;
Right of access;
Right to rectification;
Right to erasure;
Right to restrict processing;
Right to data portability; and
Right to object.
Definitions and interpretation
1) In this privacy policy, the following definitions are used:
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Data
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Collectively all information you submit to Zen Stay Property Trading Limited via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;
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Data Protection Laws
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Any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations, and secondary legislation, for as long as the GDPR is effective in the UK;
GDPR
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The General Data Protection Regulation (EU) 2016/679;
Zen Stay Property Trading Limited, a company incorporated in England and Wales with registered number 14624962 whose registered office is at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.
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User or you
Any third party that accesses the Website and is not either (i) employed by Zen Stay Property Trading Limited and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Zen Stay Property Trading Limited and accessing the Website in connection with the provision of such services.
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Website
The website you are currently using, www.zenstayproperty.co.uk, and any sub-domains of this site, unless expressly excluded by their own terms and conditions.
2) In this privacy policy, unless the context requires a different interpretation:
a. The singular includes the plural and vice versa;
b. References to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;
c. Any reference to a person includes firms, companies, government entities, trusts and partnerships;
d. "Including" is understood to mean "including without limitation";
e. Reference to any statutory provision includes any modification or amendment of it;
f. The headings and sub-headings do not form part of this privacy policy.
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Scope of this privacy policy
3) This privacy policy applies only to the actions of Zen Stay Property Trading Limited and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website, including, but not limited to, any links we may provide to social media websites.
4) For purposes of the applicable Data Protection Laws, Zen Stay Property Trading Limited is the "data controller". This means that
Zen Stay Property Trading Limited determines the purposes for which and the manner in which your Data is processed.
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Data collected
5) We may collect the following Data, which includes personal Data, from you:
a. Name;
b. Date of birth;
c. Gender;
d. Contact Information such as email addresses and telephone numbers;
e. Demographic information such as postcode, preferences and interests;
f. Financial information such as credit/debit card numbers;
g. Web browser type and version (automatically collected);
h. Operating system (automatically collected);
i. In each case, in accordance with this privacy policy.
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How we collect Data
6) We collect Data in the following ways:
a. Data is given to us by you;
b. Data is received from other sources; and
c. Data is collected automatically.
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Data that is given to us by you
7) Zen Stay Property Trading Limited will collect your Data in a number of ways, for example:
a. When you contact us through the Website, by telephone, post, e-mail or through any other means;
b. When you register with us and set up an account to receive our products/services;
c. When you complete surveys that we use for research purposes (although you are not obliged to respond to them);
d. When you enter a competition or promotion through a social media channel;
e. When you make payments to us, through this Website or otherwise;
f. When you elect to receive marketing communications from us;
g. When you use our services;
h. In each case, in accordance with this privacy policy.
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Data that is received from third parties
8) Zen Stay Property Trading Limited t/a Zen Stay Property may receive Data about you from third parties.
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Data that is collected automatically
9) To the extent that you access the Website, we will collect your Data automatically, for example:
a. We automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation and includes your IP address, the date, times, and frequency with which you access the Website, and the way you use and interact with its content.
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Our use of Data
10) Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:
a. Internal record keeping;
b. Improvement of our products/services;
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In each case, in accordance with this privacy policy.
11) We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed "Your rights" below).
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12) When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
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Who do we share Data with
13) We may share your Data with the following groups of people for the following reasons:
a. Any of our group companies or affiliates - to combat fraud to obtain the best service for guests;
b. Our employees, agents and/or professional advisors - to obtain the best advice for guests ;
c. Third-party service providers who provide services to us which require the processing of personal data - to combat fraud to obtain the best service for guests;
In each case, in accordance with this privacy policy.
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Keeping Data secure
14) We will use technical and organisational measures to safeguard your Data, for example:
a. Access to your account is controlled by a password and a user name that is unique to you.
b. We store your Data on secure servers.
c. Payment details are encrypted using SSL technology (typically, you will see a lock icon or green address bar (or both) in your browser when we use this technology.
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15) Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss, or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: hello@zenstayproperty.co.uk
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16) If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
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Data retention
17) Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.
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18) Even if we delete your Data, it may persist on backup or archival media for legal, tax, or regulatory purposes.
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Your rights
19) You have the following rights in relation to your Data:
a. Right to access - the right to request (i) copies of the information we hold about you at any time or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this unless your request is "manifestly unfounded or excessive." Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
b. Right to correct - the right to have your Data rectified if it is inaccurate or incomplete.
c. Right to erase - the right to request that we delete or remove your Data from our systems.
d. Right to restrict our use of your Data - the right to "block" us from using your Data or limit the way in which we can use it.
e. Right to data portability - the right to request that we move, copy, or transfer your Data.
f. Right to object - the right to object to our use of your Data, including where we use it for our legitimate interests.
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20) To make inquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: hello@zenstayproperty.co.uk
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21) If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner's Office (ICO). The ICO's contact details can be found on their website at https://ico.org.uk/.
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22) It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.
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Links to other websites
23) This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statements of other websites prior to using them.
Changes in business ownership and control
24) Zen Stay Property Trading Limited may, from time to time, expand or reduce our business, and this may involve the sale and/or the transfer of control of all or part of Zen Stay Property Trading Limited. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part, and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.
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25) We may also disclose Data to a prospective purchaser of our business or any part of it.
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26) In the above instances, we will take steps with the aim of ensuring your privacy is protected.
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General
27) You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.
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28) If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal, or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.
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29) Unless otherwise agreed, no delay, act, or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
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30) This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.
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Changes to this privacy policy
31) Zen Stay Property Trading Limited t/a Zen Stay Property reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website, and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations. You may contact Zen Stay Property Trading Limited by email at hello@zenstayproperty.co.uk